Frequently Asked Questions
Everything you need to know about your Jot delivery.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also view your order status by logging into your account on our website.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States and Canada to ensure the freshness and quality of our ingredients upon arrival.
Are your products organic and non-GMO?
Yes, we prioritize sourcing from sustainable farms. The majority of our products are certified organic and we are 100% non-GMO project verified.
How should I store my items once they arrive?
Most of our products are shelf-stable until opened. Once opened, please refer to the specific storage instructions on the packaging, which typically recommend refrigeration.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.