Returns & Exchanges
At Jot, we want you to savor every drop, but we understand that tastes can vary. If you are not completely satisfied with your Ultra Coffee purchase, please contact us within 30 days for a resolution.
Contact Support
Email our team at [email protected] with your order number and the reason for your request to initiate the process.
Quality Review
Our team will review your feedback to determine if the issue was related to shipping damage, quality standards, or personal preference.
Recycle the Bottle
Since our coffee is a perishable food item, we do not require you to ship the product back; simply recycle the glass bottle at home.
Refund or Replacement
Once approved, we will either issue a full refund to your original payment method or ship a replacement bottle free of charge.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing